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Frequently Asked Questions

What follows are some of the most frequently asked questions about Tropical Gate Ltd. To learn more, send us an email.[/vc_column_text][vc_empty_space height=”30px”][vc_toggle title=”Who can file a freight claim?” el_id=”1459323811718-35f463a0-a367″]Either the shipper, consignee, billing party or a third party logistics company may file a freight claim against a shipment, however only one claim per shipment maybe honored by the carrier.[/vc_toggle][vc_toggle title=”Why do I need to provide a copy of the shipper’s invoice?” el_id=”1459324079196-5b6387f0-ea70″]Per NMFC Item # 300110, an invoice must be provided to substantiate the value of the product. This invoice will not be distributed to a third party, unless otherwise required by law.[/vc_toggle][vc_toggle title=”What if I discovered concealed damages after delivery?” el_id=”1459324080932-5db4ae8d-590f”]It is the consignee’s responsibility to report concealed damages to the carrier. Please contact Tropical Gate Ltd at +234 902-455-2832 and ask to speak with A Customer Service Representative. Concealed damages must be reported within 48 hours from the time of delivery.[/vc_toggle][vc_toggle title=”How quickly can my shipments be delivered?” el_id=”1459324082168-5257d49e-499f”]It depends, how quickly do you NEED it delivered? Tropical Gate Ltd designs custom SOP’s around some of the strictest service level agreements in the industry. Whether there is a patient on a table and a medical device needs to be delivered within 90 minutes, or marketing material that needs to be delivered next day, Tropical Gate Ltd will customize a solution around your specific needs.[/vc_toggle][vc_toggle title=”Why would I want to use Tropical Gate vs one of the other Tropical Gate providers in the space?” el_id=”1459324556198-962a6bf1-fac9″]Tropical Gate Ltd pioneered the next flight out (NFO) industry back in late 2000 and continues to innovate in the space to this day. We offer a customized online platform specifically designed for mission-critical delivery. Tropical Gate Ltd maintains the highest levels of on-time service in the industry with the lowest failure rate, coupled with a strict focus on customer service. Tropical Gate Ltd offers the latest technology providing the best visibility and tracking tools in the market place that will predicatively track the life of your Tropical Gate order. With services that range from big box retail consolidation programs, to service part logistic solutions, there isn’t anything Tropical Gate Ltd can’t do for you.[/vc_toggle][vc_toggle title=”Why should a logistics company’s origins matter to me?” el_id=”1459324674208-3dade288-8065″]The roots and experience of a logistics provider will make a profound difference in the quality of its solutions and level of understanding its people demonstrate in your business. Most 3PLs come from a transactional transportation logistics background. While they can be strong in arranging air, ground, trans-oceanic or multi-modal shipments, their other logistics services may have been developed afterward, as complements to appeal to customers at either end of transportation. In contrast, Tropical Gate Ltd is an industrial contract logistics provider. We come from industrial roots and have a perspective and understanding of exactly how logistics will improve your productivity and profitability throughout the supply chain.[/vc_toggle][/vc_column][/vc_row]